Shipping policy
Shipping Policy
Order Processing
We aim to process most orders within 1-2 business days.
Certain factors may further affect processing times, including:
- High order volumes
- Incomplete payment or verification issues
- Insufficient or incorrect address information
If your order has any issues/delays, we will notify you via email and provide updates throughout the process.
Shipping Time
Once an order has been processed and shipped, estimated shipping times are as follows:
- United States: 7-10 business days
- International Countries: 10-12 business days
Shipping times may be affected by external factors beyond our control, such as:
- Severe weather conditions
- High demand during holiday seasons
- Unexpected carrier delays
While we cannot directly control these factors, we will keep customers updated and provide tracking information as soon as their order ships.
Taxes and Duties
When placing an order with us, please note that customs taxes or duties are not included in your purchase price. Any import fees imposed by your country are the customer’s responsibility.
For more details on customs duties, we recommend reaching out to your local customs office before placing an order.
🚨 Important: Petstrokes cannot be held responsible for any delays due to customs clearance in the destination country. The timing of customs processing is solely at the discretion of the authorities, and we have no control over this process.
Order Cancellation
If you need to cancel an order after payment, please contact us as soon as possible. We will do our best to assist you. However, due to our fulfillment process, we cannot guarantee order cancellations once they have been processed or shipped.
If your order has already been dispatched, you will need to initiate a return following our return policy.